FAQs

Account & Contact

How to create an Account?

Creating an account is free and easy. To create an account, click here and follow a quick step-by-step guide.

Is buying on-line safe?

All customer’s information is kept private and confidential. Please review our Privacy Policy for more details.

How can I contact you?

You can contact us by email chinesewedding.cs@gmail.com.

Ordering & Product Info

How do I find the dress?

You can look for an item by typing in the product name/keyword into the ‘Search’ box at the top of this website. Alternatively, you can filter by category using the tabs at the left of the shop page.

Can I try to see the dress before ordering?

Please note that we do not carry samples of all wedding dresses and evening gowns presented online. Contact us for more details.

How long does it take for my order to arrive?

Most wedding dresses and evening gowns are manufactured in Europe and Canada and shipped to Hong Kong. Shipping will take from 4 to 6 months from the receipt of your order. Check our Shipping Policy for more information.

I did not receive an email confirmation. What should I do?

Upon completion of your order, we will send a confirmation to the email address you provided during checkout. If you do not receive an email, please contact us to make sure your order was successfully processed.

How do I track my order?

You can check the status of your order at any time by logging into your account and selecting ‘Orders’. You may also email us at chinesewedding.cs@gmail.com.

Can I order over the phone?

Unfortunately, due to privacy reasons, you cannot order using the phone. However, you can place an order via email: chinesewedding.cs@gmail.com. Please include the following information: your name, shipping address, phone number, style number, color, size, additional options, and comments.

How can I cancel/change my order?

We start processing orders as soon as they are placed and are unable to change or cancel orders once confirmed. That also includes changes to products, size, color, payment method, shipping address, and shipping method. We apologize for any inconvenience and will do our best to assist you. Please view our Refund/Return Policy. for more information.

Payment & Prices

How do I make a purchase?

Browse our collections and click on a dress or outfit you wish to purchase. Review our size chart along with our size guide and select your size, then click ‘Order’. You can continue shopping and keep adding items to your shopping cart, or you can go to Check Out. Please proceed to Check Out once you are satisfied with your orders. Fill out the information box, review and accept all policies, go through the payment process and then confirm your order.

What is the payment process?

When you are placing an order, your form of payment will be charged at the time of order placement. We accept Visa, MasterCard, and American Express.

What currencies do you accept?

We only accept payment in Hong Kong Dollars at this moment. Your credit card company will advise and calculate the exchange rate for you.

What are custom fee/import duties?

We can not control and take responsibility for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. We advise to contact the customs office nearby you if you require more information.

Why is my credit card declined?

There are many reasons your credit card may be declined. You may have entered your credit card information and CVV code incorrectly. Your credit card reached the maximum total credit. Your bank may have secured your card due to fraud or comprises. Please check with your credit card company or the bank if you have difficulties in processing your order.

Return Policy

We accept return items as long as they meet the return policy requirement. Please refer to our Refund/Return Policy for more details. If you have any questions, please email us at chineswedding.cs@gmail.com.

Refund Process

A refund will be credited back to your original method of payment. Please allow up to two billing cycles for the return credit to appear on your credit card statement.

Delivery Fees

Delivery fees for each product varies. Shipping fees will be automatically calculated during checkout.

Cancelation Policy

Your order confirmation receipt does not imply that your order has been accepted. It also does not mean the confirmation of our offer to sell. Please note that we reserve the right to take or decline your order at any time, as well as supply less than the quantity you ordered for any reason. Please make sure you provide us the correct contact information, as we will make all reasonable attempts to contact you before canceling your order.

We apologize if the fabric or embellishments for the garment you order may be out of stock, and we cannot offer any replacement and therefore fulfill your order on time. In this case, you will be notified as soon as your order has been canceled.

We also have the right to cancel an order placed for a garment listed at the incorrect price due to an error in pricing information received from our manufacturer or due to a display/typographical error. You will be immediately issued a credit to your account if your credit card has already been charged for the purchase and your order is canceled.

Subscription & Technical Assistance

How do I sign up for emails and promotions?

To sign up for promotional offers and emails from us, please enter your email address in the ‘Contact Us' Form. You may need to add to your accepted list of email addresses and verify that your firewall or spam filter will allow correspondence from chinesewedding.cs@gmail.com.

How to unsubscribe from our marketing e-mails?

If you are having technical issues or believe there may be an error, please email at chinesewedding.cs@gmail.com, and our consultant will be happy to assist you.